Refund policy

Returns

We want you to love what you get from Nspire Box, but all sales are final. We don't accept returns or exchanges on the Nspire subscription box or any other items. If your order arrives damaged or something isn't right, email customerservice@nspirebox.com within 48 hours of delivery, with photos and your order number, and we'll work with you on it.

Refund Policy

All sales are final, and we don't offer refunds on the Nspire subscription box, including boxes that have already been charged or shipped. The exceptions are billing errors, like being charged twice or being charged after a cancellation request that we received on time. If that happens, email customerservice@nspirebox.com and we'll fix it, with a refund to your original payment method within 5–10 business days.

Cancelling Your Nspire Subscription

We'll miss you! You can cancel anytime through your PayWhirl account portal at [your PayWhirl account link]. That's also where you can update your payment info and shipping address. To avoid being charged for the next box, cancel at least 14 days before your billing date. Cancelling stops future charges, and you'll still receive any box you've already paid for. If a payment fails, we may retry the charge or pause your subscription until your payment info is updated.

Payment Disputes and Chargebacks

If you see a charge you don't recognize or think there's a mistake, please email customerservice@nspirebox.com within 30 days so we can sort it out quickly. Please contact us before filing a dispute with your bank or card company. Disputes can take weeks to resolve and can delay your resolution. If a dispute is filed on a charge that was valid under our policies, we may submit your order and subscription records to the card issuer as evidence.

Contact Us

Questions about a refund, cancellation, or payment? Email customerservice@nspirebox.com. You can also reach Cheryl directly at cheryl@nspirebox.com.