Refund policy

Returns
We want you to be happy with what you get from Nspire! If you’d like to send something back, email us at [your email address] and we’ll send you the return steps. Items must be unused and returned within 30 days of purchase, and we’ll need your original receipt. Refunds cover the item price only, and shipping isn’t included. Subscriptions, custom orders, special-order items, sale items, and personalized pieces are final sale.

Damages and Issues
You’ll get an email as soon as your order ships. We pack with care, but things can happen in transit, so please look everything over when it arrives. If something is damaged, send photos to [your email address] within 48 hours of delivery and we’ll help you file a claim with the carrier.

Cancelling Your [Subscription Name]
We’ll miss you! You can cancel anytime by filling out the cancellation form in your account at [your account link]. That’s also where you can update your payment info, shipping or billing address, and sizing. Please cancel at least 14 days before your next billing date, or you’ll be charged for the coming month. If a payment doesn’t go through, we may retry it or pause your subscription until your payment info is updated.

Refund Policy
At Nspire, we want you to feel good about every order and every subscription. Here’s how refunds and payment issues work, including recurring charges for [your subscription names].

Refunds for Subscriptions
Subscriptions can’t be returned, but you’re free to cancel whenever you like through [your account link]. To skip the next month’s charge, we need your cancellation at least 14 days before your billing date. If a payment fails because your card expired or got disconnected, please update it as soon as you can. We may retry the charge before pausing your subscription.

Payment Disputes
Having trouble with a charge, like a failed payment or a card that came unlinked? Reach out to us at [your email address] within 30 days. Please give us a chance to fix it first, whether that’s reconnecting your payment method or issuing a refund, before contacting your bank or payment provider. Refunds for failed charges caused by technical errors go back to your original payment method within 5-10 business days, depending on Stripe and Shopify processing times.

Contact Us
Questions about a refund or payment? Email [your email address] or call [your phone number]. Cheryl and the Nspire team are happy to help!